Refund Policy

Refund Policy

At Just Sure, we strive to provide our customers with quality local search related services. However, we understand that situations may arise where a refund is necessary. Our refund policy outlines the conditions under which a refund can be requested and how the process works.

1. Eligibility for Refunds

We offer refunds for directory listings under the following circumstances:

  • Service Not Delivered: If your listing has not been published within the agreed timeframe.
  • Incorrect Listing Details: If we have failed to accurately reflect the information provided by you after submission, and we are unable to correct the issue within a reasonable period.
  • Duplicate Payments: If you accidentally make multiple payments for the same listing.
  • Lock period: If you see no benefit then you can apply for the refund after 90 Days locking period.
  • 2. Non-Refundable Situations

We do not offer refunds in the following cases:

  • Change of Mind: Once a listing is published, we cannot issue a refund if you change your mind.
  • Failure to Comply with Guidelines: If your listing is removed or rejected due to violation of our submission guidelines or terms of service, no refund will be issued.
  • Partial Service Usage: If you have already benefited from partial use of the service (e.g., your listing has been live for some time), a refund will not be provided.

3. Refund Request Process

To request a refund, please follow these steps:

  • Contact Us: Submit a request through our Contact Us page or email us a support@justsure.in.
  • Provide Details: Include your transaction ID, the listing details, and the reason for your refund request.
  • Review Process: We will review your request within [5-7] business days and notify you of the outcome.

4. Refund Method

Approved refunds will be processed within [15] business days. Refunds will be issued to the original payment method used at the time of purchase. Please allow additional time for the refund to reflect on your statement depending on your payment provider.

5. Changes to This Policy

We reserve the right to update or change our Refund Policy at any time. Any changes will be posted on this page and will take effect immediately.